Dutch Speaking Customer Service Consultant

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Join this huge organisation if you have a passion for the Travel Industry.

Dutch language skills for the Dutch market
Flight reservation bookings, re-bookings and re-routings
Handling of special service requests
Offering and processing of direct sales options
Be friendly and courteous to the customers at all times
Demonstrate a professional manner on the phone
Adhere to service standards in conversations
Anticipate customer needs
Offer alternatives actively

• Customer orientation: Directing energy towards satisfying customer needs. The willingness to, and satisfaction gained from rendering a service to customers.
• Dedication: the ability to complete assigned tasks according to specifications. Deals with a fluctuating workload and still meets deadlines through dedication and tenacity despite difficulties.
• Disciplined: the capability and willingness to follow prescribes rules, procedures and instructions, and work within given structures
• Exercising judgement: the ability to utilise appropriate information to make decisions in different situations which is conducive to delivering a quality service
• Flexible: the willingness and preparedness to modify anything if it makes business and als
Remuneration:

Market related		 Benefits:

Fantastic Benefits		 Job Level:

Junior		 Job Type:

Permanent
Province:

Western Cape		 City:

Cape Town		 Reference:

Dutch